Aftercare and Maintenance

EV3POWER offers world-class service products and support to meet your needs at every stage of the EV charging experience. From site planning to installation and set up, to ongoing care, when you choose EV3POWER, you’re covered.

Initial setup

Initial Site Setup

Accurate site qualification, quality site preparation and professional installation are crucial for the ongoing reliability of your EV charging stations. To ensure that your stations are installed to the highest quality standards at the lowest possible cost, EV3POWER has partnered with a nationwide network of operations and maintenance (O&M) professionals to provide you with high-quality design and installation services. Our EV3POWER trained and certified partners are contractually committed to offering the highest level of certified services at a competitive benchmarked price. Due to their advanced training and expertise, choosing a EV3POWER operations and maintenance partner automatically qualifies your stations for EV3POWER Service Level Agreement on-site maintenance and management plan service.

Initial activation and configuration

EV3POWER solutions are versatile and can be customised to meet your charging goals. With the purchase of EV3POWER Activation and Configuration service, a specialist will consult you directly to guide you in the set up and activation of your stations.

Based on your needs, we’ll set up all your charging policies as well, including pricing, access control, administration rights, advertisements and more. In addition, we’ll provide you with the kind of expert advice on best practices that comes from establishing and operating a substantial charging network.

Ongoing Support

Standard warranty

EV3POWER offers best-in-class hardware and industry leading support. Our standard warranty is two-years, parts-only when installed by a EV3POWER certified installer. We strongly recommend upgrading your standard warranty to the EV3POWER service level agreement plan. This covers maintenance and management plan for a comprehensive, turn-key, hassle-free station ownership experience.

Our Service Level Agreement is the most comprehensive EV station maintenance and management programme in the industry. The agreement enhances your standard parts warranty with dispatched labour at committed service levels to perform on-site repairs, as well as a long list of additional features. Should a charging station fail due to a manufacturing defect or accident, the EV3POWER Support team will rush to your site to repair or replace the station. You may purchase up to five years of the EV3POWER Service Level Agreement.

Additional features include:

  • 24×7 proactive station health monitoring
  • Proactive dispatch of repair technicians when required
  • One (1) business day on-site response after parts are on site
  • Unlimited software configuration changes
  • 98% annual uptime guarantee with financial penalty for non-performance
  • Monthly reports and detailed quarterly reports of your station’s performance metrics
  • Coverage of labour for repairs typically not covered under standard warranty such as vandalism, abuse and accidents

Do you want to know more? Our EV3POWER team are poised and ready to answer any questions you may have.